Riverbend Pharmacy and Medical Clinic is proudly serving your local community.
Riverbend Pharmacy and Medical Clinic is an independent pharmacy serving your local community with quality and compassionate healthcare.
Riverbend Pharmacy and Medical Clinic
We at Riverbend Pharmacy and Medical Clinic believe that you are entitled to quality medical care. You are entitled to understand your medicines, and how to take them.
Riverbend Pharmacy and Medical Clinic is an independent London, Ontario pharmacy located in the Riverbend Community. Our mission is to put you, our patient, first. Our highly qualified staff of professionals will listen to your specific needs, answer your questions and provide you with fast, accurate and friendly service.
Meet the team
Mark Saad
Pharmacist
Mark has over 5 years of experience within the pharmaceutical care industry. He has worked in a variety of areas including rural pharmacy, long-term care and community pharmacy. He has worked both in Ontario and abroad. His varied experiences working in this industry make him well suited to serve you. Mark strongly believes that patients need to come first. If you have any questions about your medications or general health, Mark will be happy to help. [Contact Us] today.
Paul Botros
Pharmacist
Paul has been working in the pharmaceutical care industry right here in London, ON for five years. He knows the community well, and is excited about serving the newly developing West 5 community and surrounding towns. Paul is a very compassionate and knowledgeable pharmacist who believes in putting patient care first. If you have any questions about your medication management or general health, Paul will be happy to help. [Contact us] today.
Prescriptions Services
Pharmacy Policies
Refund & Exchange Policy
You can return or exchange your product within 14 days of receiving your over-the-counter order. We can provide a store credit, an exchange, or a refund to the original payment method. Please note that returned items must be unopened, in original packaging and accompanied by a receipt. They must have no visible signs of wear or use.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final sales and cannot be returned or exchanged
- Items intended for personal use like hand sanitizers and thermometers are final sale for hygienic reasons.
- As per the [guidelines of the Ontario College of Pharmacy], “Medications which are returned to the pharmacy cannot be re-dispensed to another patient”. Therefore, we cannot offer any refunds on any prescription medications once they have left the pharmacy.
If a refund has been issued, please allow 3-5** business days for this change to be reflected on your statement. To initiate a return or exchange, please call Riverbend Pharmacy & Clinic at (519) 472-3888.
** Wait times may vary depending on your banking institution.
Counselling Policy
Do you have questions? Our pharmacists are available by phone and email if you wish to speak to a medical professional. We are here to answer all questions related to medication, medication management, special requests and general health. Our pharmacists will work hard to provide you the information and tools required so that you can feel confident and better your health.
Compliant Policy
If you wish to express a concern, please contact our Pharmacy manager, Mark Saad at (519) 472-3888 or send an email to info@riverbendpharm.com. Our patients’ health and safety are our top priority, so your issue will be handled diligently. We will ensure that your complaint is fully resolved and that you are satisfied.